INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What types of products does Reward Your Skin - Soap Co. offer?
  • We offer a variety of handcrafted bath products including artisanal soaps, bath fizzies, bundles, butter rubs, and more.
Do you offer any discounts or promotions?
  • Yes, we frequently offer promotions such as buy one get one free, discounts on bundles, and special codes for savings.
Is shipping free?
  • We offer free shipping for orders over $50 within Canada and the US Are your products biodegradable and sustainable?
  • Yes, our products are crafted with sustainability in mind and are biodegradable.
Do you have a physical retail store?
  • Currently, we operate online and through pop-up events. Stay tuned for updates on any future physical locations.
Are your products suitable for sensitive skin?
  • Yes, many of our products are suitable for sensitive skin, and we offer options specifically formulated for this skin type.
How can I track my order?
  • You can track your order through your account on our website or by contacting our customer service team.
Do you offer international shipping?
  • Currently, we offer shipping within Canada and the US. International shipping options may be available in the future.
What is your return policy?
  • Please refer to our website for our detailed return policy. Generally, we accept returns within a certain timeframe for unused products.
Can I find your products in any local markets or events?
  • Yes, we often participate in pop-up events and markets. Check our website or social media for updates on upcoming events.
Do you offer gift wrapping or personalized messages for orders?
  • Yes, we offer gift wrapping options and the ability to include personalized messages for your orders.
Are your products tested on animals?
  • No, we do not test our products on animals. We are committed to cruelty-free practices.
What are some popular products in your collection?
  • Some popular products include our artisanal soaps, butter rubs, and bath fizzies. Check our website for featured items.
How long does shipping typically take?
  • Shipping times may vary depending on your location. Please refer to our shipping policy for estimated delivery times.
Are your products made with natural ingredients?
  • Yes, we pride ourselves on using natural ingredients in our products to provide a gentle and nourishing experience for your skin.
Do you offer any subscription options?
  • Yes, we offer subscription options for certain products or bundles. Check our website for more information.
Can your products be used by children or infants?
  • Some of our products may be suitable for children or infants, but please check individual product descriptions for age recommendations.
Are your packaging materials eco-friendly?
  • Yes, we prioritize eco-friendly packaging materials that are recyclable and sustainable.
How can I stay updated on new product releases and promotions?
  • You can subscribe to our newsletter or follow us on social media for updates on new products, promotions, and events.
How can I contact customer service if I have further questions?
  • You can reach our customer service team by email or through our website's contact form. We're here to assist you with any inquiries or concerns.
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS