INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What types of products does Reward Your Skin - Soap Co. offer?
- We offer a variety of handcrafted bath products including artisanal soaps, bath fizzies, bundles, butter rubs, and more.
Do you offer any discounts or promotions?
- Yes, we frequently offer promotions such as buy one get one free, discounts on bundles, and special codes for savings.
Is shipping free?
- We offer free shipping for orders over $50 within Canada and the US Are your products biodegradable and sustainable?
- Yes, our products are crafted with sustainability in mind and are biodegradable.
Do you have a physical retail store?
- Currently, we operate online and through pop-up events. Stay tuned for updates on any future physical locations.
Are your products suitable for sensitive skin?
- Yes, many of our products are suitable for sensitive skin, and we offer options specifically formulated for this skin type.
How can I track my order?
- You can track your order through your account on our website or by contacting our customer service team.
Do you offer international shipping?
- Currently, we offer shipping within Canada and the US. International shipping options may be available in the future.
What is your return policy?
- Please refer to our website for our detailed return policy. Generally, we accept returns within a certain timeframe for unused products.
Can I find your products in any local markets or events?
- Yes, we often participate in pop-up events and markets. Check our website or social media for updates on upcoming events.
Do you offer gift wrapping or personalized messages for orders?
- Yes, we offer gift wrapping options and the ability to include personalized messages for your orders.
Are your products tested on animals?
- No, we do not test our products on animals. We are committed to cruelty-free practices.
What are some popular products in your collection?
- Some popular products include our artisanal soaps, butter rubs, and bath fizzies. Check our website for featured items.
How long does shipping typically take?
- Shipping times may vary depending on your location. Please refer to our shipping policy for estimated delivery times.
Are your products made with natural ingredients?
- Yes, we pride ourselves on using natural ingredients in our products to provide a gentle and nourishing experience for your skin.
Do you offer any subscription options?
- Yes, we offer subscription options for certain products or bundles. Check our website for more information.
Can your products be used by children or infants?
- Some of our products may be suitable for children or infants, but please check individual product descriptions for age recommendations.
Are your packaging materials eco-friendly?
- Yes, we prioritize eco-friendly packaging materials that are recyclable and sustainable.
How can I stay updated on new product releases and promotions?
- You can subscribe to our newsletter or follow us on social media for updates on new products, promotions, and events.
How can I contact customer service if I have further questions?
- You can reach our customer service team by email or through our website's contact form. We're here to assist you with any inquiries or concerns.
INFORMATION ABOUT US